Knowledge Base

What areas of family care do I address within case management?

What areas of family care do I address within case management?

< All Topics

The Alliance for Child Protection in Humanitarian Action has provided a helpful resource that covers case management during the COVID-19 pandemic. The following are a list of measures that they recommend and the resource can be found here.

Case management process: Key actions

  • Inquire about the health of the household prior to or at the beginning of the interaction. If anyone is unwell, support referral to a health service provider.
  • Communicate critical services and any changes to case management arrangements, reassuring clients that they will have contact with the case worker and
    be kept up to date.
  • Promote age, ability, and gender-sensitive key messages related to personal hygiene, safety, social/physical distancing, etc. with children and families.
  • Promote the mental health and psychosocial wellbeing of children and caregivers.
  • Provide parenting key messages and tips that focus on stress reduction, child development, social and emotional learning, safety, how to access services, etc.
  • Inform children and families about what they can expect next and how you will communicate.
  • Develop or update safety plans with the child, including who and how to contact someone they trust if they are being harmed.
  • Document all interactions with the child/caregiver/trusted adult when safe and appropriate to do so.
  • Ensure that children and caregivers know how to contact the caseworker in the event of an emergency.