How to contact family while maintaining social distancing?
Maximizing the use of technology is important in this time.
Your phone will be a primary tool for case follow-up.
Acquire and maintain an active phone list.
GET PHONE NUMBER FROM FAMILY
Social workers should establish a phone number for each family upon the time of reintegration. Some families will have multiple numbers and the team should gather as many as possible since many times one phone line might work well and then a subsequent call to the same number doesn’t even connect.
PROVIDE YOUR CONTACT NUMBER
Give the family the phone numbers that they will need to be in touch with the organization. The numbers of the social worker, case manager, counselor, clergy and administrative office should be given to the family with the social worker as their first and primary contact.
WHAT IF NO NUMBER HAS BEEN PROVIDED?
In the event that the child has been reintegrated and no phone number was received by the staff. Gather the information that you have on the child and their family and call the community member that you determine to be closest to the family. This may, in some cases, be the government official over the village or district that the child returned to. Continue making calls to various people until you make contact with the child’s direct family caregiver.